Personal care at home
Help with showering, dressing and getting the day started, delivered so it stays your morning.
Personal care is the most intimate support anyone will deliver in your home, and the one where the difference between a good provider and a poor one is most obvious.
The practical parts are straightforward: showering and bathing, dressing, grooming, oral care, toileting and continence support, transfers and repositioning, and support with eating.
How it is delivered matters more than what it is
The same task can leave someone feeling supported or processed. What separates them is small: asking before doing, keeping the door shut, working at your pace, and talking to you rather than over you about the rest of your day.
We train for that specifically, and it is what we ask about when someone gives us feedback. If a worker gets it wrong, tell us and it gets addressed.
When personal care needs clinical oversight
Continence support, catheter care, complex bowel care, pressure area care and skin integrity all sit at the point where personal care becomes clinical. With registered nursing oversight, those are supervised in-house, and a worker who notices a reddened area has a clinician to raise it with the same day.
Where the support is on the high intensity list, workers are trained and signed off for you specifically before delivering it unsupervised. How that works.
Questions
Can I ask for a worker of a particular gender?
Yes, and for personal care it is a reasonable thing to ask. Tell us at the first conversation and we will roster to it.
Is personal care funded in every plan?
Not every plan. It sits in Core supports under Assistance with Daily Life, and most plans that fund in-home support include it, but the number of hours varies a great deal.
What about continence and bowel care?
Continence support is part of the service. Complex bowel care is a high intensity support, delivered with Registered Nurse oversight and worker sign-off.
Can the same worker do personal care and household tasks?
Usually yes, and most people prefer it. One person for the morning is simpler than two visits.
What if I only need help some mornings?
That is fine. Short, regular visits are common and we roster for them.
Make a referral or ask about a placement
Tell us the supports the plan funds and when they need to start. We respond the same business day.