Guides
The things people ring and ask us. Written down properly so you can read them without ringing anyone.
No sales pitch in these. If a guide tells you that you do not need what we sell, that is the guide working.
All guides
What is supported independent living?
What SIL funds, what it does not, how the quote is built, and how to tell whether it is the right support at all.
8 min read Supported livingSIL and SDA: what the difference actually is
One funds support, the other funds the building. Knowing which you have changes what you should be looking for.
6 min read Supported livingChanging SIL providers
You are allowed to. Here is how the notice periods, the timing and the handover actually work, so there is no gap in support.
7 min read FundingHow NDIS transport funding works
Two different things are called transport in a plan, and mixing them up is why the budget runs out in March.
7 min read FundingSelf-managed, plan-managed or NDIA-managed
How your plan is managed decides which providers you can use. It is the first thing to check and the least explained.
6 min read Getting startedGetting onto the NDIS
Eligibility, the evidence that actually matters, and what to do when an access request is knocked back.
8 min read FundingWhat SIL costs, and how the quote is built
Why nobody can quote you a price from a phone call, what actually drives the number, and what you pay yourself on top.
9 min read Getting startedHow to choose an NDIS provider
The questions that actually separate providers, and the answers that should make you walk away.
8 min read Supported livingHow to get SIL into your NDIS plan
What the NDIA is actually assessing, the evidence that carries weight, and why most refusals are about documentation rather than need.
8 min read Getting startedComing home from hospital with NDIS supports
Discharge is where supports most often fall through the gap. What to organise, and when to start.
7 min readMake a referral or ask about a placement
Tell us the supports the plan funds and when they need to start. We respond the same business day.